FCA authorised & regulated · Whole-of-market · Established 2011Call us now: 029 2167 0142
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Contact & client support

How can we help?

Send a support message about an existing case, documents, complaints, privacy, accessibility or general administration.

029 2167 0142specialist@cffl.co.ukMon–Fri · 9:00am–5:00pm

Send us a message

What do you need help with?

Complete the form and give us enough detail to route your message properly.

No attachments accepted

New mortgage or protection enquiries should use the enquiry form.

Before you write

The right place to start

New advice and existing-case support are handled on different routes so the message reaches the right person.

Call 029 2167 0142, Monday to Friday 9:00am to 5:00pm, or email specialist@cffl.co.uk. The registered office is 89 Cardiff Road, Taffs Well, CF15 7PL.

Direct routes

Some requests have a dedicated process

You can still use the contact form, or go directly to the relevant information and support route below.

Complaints procedureRaise or follow up a service concern.Privacy & data rightsUnderstand or exercise your rights.Accessibility supportRequest a communication adjustment.General businessSuppliers and professional contacts.
Registered office89 Cardiff Road, Taffs Well, CF15 7PL
Looking for new mortgage, finance or protection advice?Use the enquiry form